Shipping + Returns

The processing time listed for each item refers to the time it takes to prepare, package, and ship your order after receiving your order confirmation email. . (excluding weekends and holidays). You will receive another notification when your order has shipped. 

Orders off the shelf, and without any customization ship within 1-3 business days. Please allow additional processing time for any orders that include custom/personalized items.  

Non-custom cards & prints	1-3 business days
Personalized cards & prints	2-4 business days
Personalized & Custom Orders	3-5 business days
Personalized & Custom Orders - with foil finishing	5-7 business days
Personalized & Custom Orders - over 5 line items	7-10 business days
Personalized & Custom Orders - over 5 line items with foil finishing	7-12 business days

Domestic Orders

By default, all orders ship with standard shipping USPS First Class mail (2-5 business days). Standard orders containing 1-3 cards ship WITHOUT tracking, the remainder of orders include tracking. Please keep in mind transit times vary depending on your location – we are located in Texas. Shipping upgrades are available during checkout.

International Orders

The standard shipping method for international orders is First Class Mail International, which includes tracking information. International orders can take anywhere from 10 to 24 days to arrive after shipment confirmation; depending on the receiving country, it could take longer to arrive. Should you wish to upgrade shipping on your international order, these options are available at time of checkout.

We are not responsible for any additional customs tariffs or charges that your country may impose on your package, nor can we predict what they might be. We have no control over these charges and must disclose the value of your item when shipped. Paper Tie Affair is not responsible for hold-ups at customs, or postal delays that are out of our control.

General Shipping Information

If noting your event date in the buyer notes during checkout, we will do everything in our power to meet your timing. We generally have a quick turnaround, but keep in mind adding the date does not necessarily guarantee arrival; be sure to select the appropriate shipping method, and pay any rush fees (if needed), to ensure delivery.

We are not responsible for items that arrive after the date of your event. We will not provide refunds because of delays by USPS.

We are not held responsible for old or incorrect addresses provided by the customer. Please double check your address during checkout.

Once the package leaves our hands, we have the same tracking information as you and cannot provide updates beyond what is listed on the USPS tracking website.

If you become concerned your package is lost in transit or mis-delivered, please notify us and we will inquire with USPS about its status. While it is rare, if it is indeed lost due to fault of the postal carrier, we will either issue you a refund or store credit.  

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kenzie@papertieaffair.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@papertieaffair.com and send your item to: 10493 Kulow Road, Sealy, TX, 77474, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 10493 Kulow Road, Sealy, TX, 77474, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.